(1) Serving the shipper

The freight forwarder replaces the consignor to undertake any of the procedures in the transportation of different goods:

1.Arrange suitable goods packaging and choose suitable transportation routes in the fastest and most economical mode of transportation.

2. Suggest warehousing and distribution to customers.

3. Choose a reliable and efficient carrier and be responsible for concluding a contract of carriage.

4. Arrange the weight and measurement of goods.

5. Apply for cargo insurance.

6. Handle the assembling of goods.

7. Store the goods in warehouse before shipment or before distributing the goods at the destination

8. Arrange the transportation of goods to the port, go through customs and related documents, and deliver the goods to the carrier.

9. On behalf of the shipper, pay freight, customs duties and taxes.

10. Handle any foreign exchange transactions related to cargo transportation.

11. Obtain the bill of lading from the carrier and hand it to the shipper.

12. Contact with foreign agents, supervise the progress of cargo transportation, and let the shipper know where the cargo is going.

(2) Serving the customs

When a freight forwarder acts as a customs agent to handle customs procedures related to import and export commodities, it not only represents its customers, but also on behalf of the customs authorities, responsible for declaring the exact amount, quantity, and name of the goods.

(3) Serving the carrier

The freight forwarder makes timely bookings with the carrier, agrees on fair and reasonable expenses for the shipper and the carrier, arranges for an appropriate time for delivery, and resolves issues with the carrier’s freight accounts in the name of the shipper.

(4) Serving airlines

Freight forwarders act as airline agents in the air transport industry. In this relationship, it uses the airline's freight method to serve the cargo owner, and the airline pays a commission. At the same time, as a freight forwarder, it continues to serve the consignor or consignee by providing services suitable for air transport.

(5) Serving liner companies

(6) Provide LCL service

(7) Provide multimodal transport services